Shipping & Return Policy

Shipping & Returns

Where We Ship

We deliver our Booch Kombucha and Jun to most cities across Ontario.

• Houses: If you're not home, no worries — your order will be left right at your front door (no signature needed).

• Apartments/Condos: Our couriers need access to the building, so please include your buzzer number or contact info when you order.

💡 Tip: Pop your bottles in the fridge as soon as they arrive to keep them fresh and fizzy!

Delivery Schedule

Delivery depends on where you live — check the map for your zone:

• Green Zone (London, Toronto + other cities shown in green): Delivered weekly

• Red & Blue Zones: Delivered bi-weekly

Not sure which zone you're in? Take a look at the delivery map or send us a note at info@sipbooch.com, and we'll confirm for you.

Changing or Cancelling an Order

Need to make a change? No problem — just let us know before your order has been fulfilled, and we'll take care of it.

Returns & Replacements

Since our drinks are perishable, we aren't able to accept returns.

That said, if your order ever arrives damaged, missing something, or doesn't make it to you, please reach out right away. We'll make it right by sending a replacement or issuing a refund.

To help us out, please share:

• A quick photo of the issue

• The lot code printed on the bottle or box

We always want you to feel good about your Booch delivery. 💛